Terms of Service

1. Parties to the Agreement

This agreement is entered into between the online electronic payment instrument exchange service LeoExchanger (hereinafter — the Service Provider) and the person who has used its services (hereinafter — the Client).

2. Terms and Definitions

2.1. Exchange of electronic payment instruments — an automated service provided by the Service Provider under these rules.

2.2. Client — an individual who accepts the terms of the Service Provider and this agreement and agrees to them.

2.3. Payment instrument (title unit) — a conventional unit of account of the relevant payment system, reflecting the scope of the Client's rights under the agreement of that electronic payment system.

2.4. Request (order) — information submitted by the Client electronically to use the Service Provider's service; submitting it confirms acceptance of the terms of service proposed within that request.

3. Terms of the Agreement

These rules are based on a public offer that arises at the moment the Client submits a request and forms an integral part of it. A public offer is information published by the Service Provider regarding the terms of submitting a request. The key element of the offer is the Client's actions during the request process, confirming their intent to enter into the agreement on the terms proposed by the Service Provider before the request is finalized. The date, time, and parameters of the request are recorded automatically at the moment it is completed. The Client must accept the offer within 3 hours of its creation. The service agreement becomes effective once the full amount of payment instruments specified in the request is received at the Service Provider's details. All operations with payment instruments are accounted for according to the rules, regulations, and format of the relevant electronic settlement systems. The agreement remains in effect from the moment the request is submitted until terminated at the initiative of either party.

4. Subject of the Agreement

Using technical means, the Service Provider carries out the exchange of payment instruments for a fee (commission) paid by the Client after submitting a request. This is done by selling the payment instruments to interested parties at a price no lower than that specified in the request. Funds received from the sale are transferred by the Service Provider to the details specified by the Client. If a profit arises during the exchange, it remains with the Service Provider as additional compensation for the services provided.

5. Additional Terms

5.1. If the amount received in the Service Provider's account differs from the amount specified in the request, a recalculation is made based on the amount actually received. If the discrepancy exceeds 10%, the Service Provider is entitled to unilaterally terminate the agreement and return the funds to the Client, less the transfer fee.

5.2. If the Service Provider does not send payment instruments to the Client's details within 24 hours, the Client has the right to terminate the agreement and cancel the request with a full refund, provided the funds have not yet been transferred. The refund is made within 24 hours of receiving such a request. The Service Provider is not liable for delays that are not its fault.

5.3. If payment instruments are not received from the Client at the Service Provider's account within the specified period, the agreement is deemed not to have entered into force and is terminated unilaterally without mandatory notice to the Client. If funds arrive late, they are returned to the Client less transfer costs.

5.4. If a delay in the transfer of funds occurs through the fault of a settlement system, the Service Provider bears no liability; claims in such a case should be addressed directly to the settlement system, while the Service Provider assists in resolving the matter to the extent of its capabilities and the law.

5.5. If attempts to interfere with the Service Provider's operation (including its software code) are detected with the aim of disrupting its functioning, processing of the request is suspended, and the transferred funds are recalculated according to the terms of the agreement. If the Client does not agree with the new calculation, they have the right to terminate the agreement, and the payment instruments will be returned to the details they specify.

5.6. By using the Service Provider's services, the Client acknowledges that the Service Provider's liability is limited to the amount of payment instruments received within the scope of these rules, and the Service Provider provides no additional guarantees or further liability. Likewise, the Client bears no additional liability toward the Service Provider.

5.7. The Client undertakes to act in accordance with applicable law, not to interfere with communication channels, and not to obstruct the normal operation of the Service Provider's software.

5.8. The Service Provider is not liable for consequences of an erroneous transfer of funds if the cause was incorrect details provided by the Client in the request.

5.9. In the event of a technical failure on the part of a payment system, such requests are processed manually during business hours.

6. Service Guarantee

The Service Provider guarantees the quality of the services provided for 24 hours from the completion of the exchange, unless other terms have been separately agreed upon.

7. Force Majeure

If, during processing of a request, circumstances of force majeure arise that prevent the Service Provider from fulfilling the terms of the agreement, the deadlines for fulfillment are extended for the duration of the force majeure event. The Service Provider bears no liability for delays caused by such circumstances. In the event of a technical failure during an exchange, the Client must contact support to resolve the matter of a refund.

8. Form of the Agreement

This agreement, concluded between the Service Provider and the Client, has legal force equivalent to an agreement executed in writing.

9. Privacy Policy

9.1. The Client agrees to the processing of their personal data by the Service Provider for the purposes of fulfilling the agreement, carrying out mutual settlements, and issuing invoices, acts, and other documents. Consent to the processing of personal data remains valid for the entire term of the agreement and for a further five years after its termination. The Client may withdraw consent by written request to [email protected] — in which case the agreement terminates on the date specified in the Service Provider's reply. By entering into the agreement, the Client confirms that they are aware of their rights as a data subject regarding the collection of data, and that their personal information is used to fulfill contractual obligations, carry out settlements, and issue documents. The Client also agrees that the Service Provider may disclose their personal data to third parties without additional notice, where necessary to process such information. The Client understands the scope of these rights.

9.2. During registration, the Service Provider requests the personal data necessary to provide the services and reserves the right to request additional information if needed.

9.3. Cookies. When visiting the site, one or more cookies are sent to the user's device. Cookies are used to improve the quality of service and to store user preferences.

9.4. Technical data. When browsing the site, servers automatically record certain technical information, including the web request, IP address, browser type and language, and the date and time of the request.

9.5. If services offered are linked to third-party sites, personal information provided on those sites may be shared with the Service Provider to deliver the relevant services; such data is processed in accordance with this privacy policy.

9.6. The Service Provider takes the necessary measures to protect data from unauthorized access, alteration, disclosure, or destruction, including internal review of collection, storage, and processing procedures, encryption, and physical security measures.

9.7. Upon a user's request sent to [email protected], the Service Provider will provide access to their personal data, correct it, or delete it, provided that retention is not required by law or linked to legitimate business purposes. Before processing such a request, the Service Provider verifies the identity of the requester.

10. Identity Verification

To make the service safer and more reliable, and in accordance with anti-money-laundering and counter-terrorist-financing legislation, the Service Provider verifies the identity of the Client. By submitting a request, the Client agrees to undergo such verification at the Service Provider's request, and to provide additional documents both for general verification and for a specific transaction.

The verification procedure for clients includes, among other things:

1. Passport (main/front page);
2. Passport (second/back page);
3. A document confirming the residential address (registration in a passport, bank statement, utility bill, or other document).

11. Claims and Disputes

Claims relating to this agreement are accepted by the Service Provider in the form of an email describing the nature of the claim, sent to [email protected].

12. Conducting Exchange Operations

12.1. It is strictly prohibited to use the Service Provider's services for illegal transfers or fraudulent activity. By entering into this agreement, the Client undertakes to comply with this requirement; in case of fraud, the Client bears criminal liability under applicable law.

12.2. If a request cannot be fulfilled within 60 business minutes for reasons beyond the Service Provider's control (technical failure, an incorrect amount or details, etc.), or in the event of increased operator workload or the need for additional processing time, the funds will be credited to the Client within 24 hours or returned to their details. In exceptional cases, this period may be extended, with separate notice to the Client.

12.3. At the request of the relevant authorities, the Service Provider has the right to disclose information about the transfer of electronic currency to law enforcement agencies, settlement system administrators, and victims of wrongful acts established by a court.

12.4. The Client is obliged to provide identity documents and other information required by payment systems to carry out the exchange operation.

12.5. In case of suspected fraud or money laundering, the Client is obliged to provide identity documents.

12.6. The Client is prohibited from interfering with the Service Provider's operations or damaging its software or hardware, and is obliged to provide accurate information to ensure proper performance of the agreement.

12.7. Using the service for arbitrage transactions is strictly prohibited. If arbitrage is suspected, the client's account is blocked, and the request is cancelled with funds returned to the sender.

12.8. By accepting the offer, the Client undertakes to follow all instructions on the site and to review the operating procedure and schedule of the service. If the Client breaches their own obligations, they forfeit the right to make claims regarding the quality or timing of service.

12.9. All incoming cryptocurrency is subject to AML screening. The final decision on whether to proceed with an exchange is made by the security department; if declined, funds are returned in full.

12.10. The sender and recipient of funds under a request must be one and the same person. Transfers in favor of third parties through the service are strictly prohibited.

12.11. If the User has an outstanding debt to the service, the Service Provider is entitled to deduct the relevant amount from the User's current request.

12.12. The Service Provider has the right to engage third-party contractors to fulfill its obligations.

12.13. Funds received from the user are converted into USDT on cryptocurrency exchanges. If an exchange cannot be completed and the funds are subject to refund, the Service Provider buys back the currency at the exchange rate applicable at the time of the refund and returns the assets to the Client, less a fee of 4% (cost of cryptocurrency exchange services) or 1% if payment was made in a stablecoin.

13. Refund Policy

13.1. The Service Provider is entitled to refuse to provide the service and refund the Client's funds under the following circumstances:

• 13.1.1. It is established that the purpose of the operation or the source of funds violates applicable law, in particular anti-money-laundering (AML) requirements, counter-terrorist-financing rules, the terms of service, or other applicable requirements.
• 13.1.2. Funds were sent from details not belonging to the Client, or the sender's information does not match the data specified in the request.
• 13.1.3. The payment was initiated by a third party without the Service Provider's prior consent.

13.2. The Service Provider is entitled to suspend or cancel the fulfillment of a request until the identification process is completed, if the Client has not provided the required documents or has refused to verify their identity.

13.3. If a request cannot be fulfilled within the established period (see clause 5.2), the funds are returned to the same account from which they were received, except in cases provided for in Section 7.

13.4. Before a request is fulfilled (i.e., before funds are sent to the specified details), the Client has the right to submit a refund request to [email protected]. The refund is made within 24 hours of the request, provided the relevant amount is available in the Service Provider's balance, less the payment system's fee and other direct costs. If sufficient funds are not available, the refund period may be extended until the balance is replenished.

13.5. A request is deemed fulfilled once funds have been sent to the Client's details. No refund is provided after that point.

13.6. If a request has been fulfilled correctly and in full, a refund at the Client's initiative is possible only with the Service Provider's agreement. Unilateral actions by the Client to force a refund (including opening disputes through payment systems) without prior agreement with the Service Provider are considered a breach of the terms of service.

14. Taxation

It is the Client's sole responsibility to determine which, if any, taxes apply to payments made or received, as well as to account for, report, and pay the correct tax to the relevant tax authority. The Service Provider is not responsible for determining which taxes apply to any given transaction, nor for collecting, reporting, or remitting any taxes related to any transaction. By using the services, the Client agrees to comply with all applicable tax laws in connection with their use of LeoExchanger's services, including but not limited to reporting and paying any taxes arising from transactions carried out through LeoExchanger.

15. Restriction of Access to the Service

The Service Provider reserves the right to restrict access to the site or refuse service for the following reasons:

1. Violation of any terms of this agreement;
2. Provision of inaccurate documents during verification;
3. Accessing the site using an anonymizer or VPN;
4. Use of funds obtained through unlawful means;
5. Registration of multiple accounts for one person;
6. Filing a complaint with payment system operators without first contacting the Service Provider;
7. Spamming.

16. Right to Refuse to Enter into an Agreement

The Service Provider has the right to refuse any client the conclusion of an agreement or the fulfillment of a request without explanation, based on these rules.

17. Countries Not Served by the Service

The service does not serve clients from the following countries: Afghanistan, Burundi, Venezuela, Democratic Republic of the Congo, Iran, Iraq, Yemen, Zimbabwe, Cuba, Lebanon, Liberia, Libya, Myanmar (Burma), Nagorno-Karabakh Republic, Pakistan, Transnistria, Republic of Abkhazia, Republic of Belarus, Republic of South Ossetia, Russian Federation, Syria, Somalia, Sudan, Sierra Leone, Turkish Republic of Northern Cyprus, Trinidad and Tobago, Tunisia, North Korea, United States of America (USA), Sri Lanka, Central African Republic, Ethiopia, South Sudan.

The service also does not serve residents of Ukraine living in territories temporarily beyond the control of the Ukrainian government (the Autonomous Republic of Crimea and certain areas of Donetsk and Luhansk regions).